14 Day Money Back Guarantee

Condition of returns policy overview

Items must be returned in the same condition in which they were received. Buyers may be liable for loss in value of the item if it’s returned in a different condition, or if the item is not packaged securely to prevent damage in shipment. In the event that an item is not returned to Secondhand-Merchandise in the same condition, we may deduct the amount of loss and give the buyer a partial refund.

What are the guidelines?

Returned items that do not meet the below criteria may be subject to less than a full refund of the item’s value. To be eligible for a return the exact item you purchased must be returned.

General return requirements

Item(s) must be in the exact condition they were received:

  • Unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received
  • All parts must be intact
  • Must be returned with original product packaging: boxes, UPCs, bags or any items used to wrap and protect the item
  • Must include all items that were included in the original package, such as cords, cables, remote controls, manuals, warranty and rebate cards, free gifts or bonus items
  • Items must have original tags, labels, and/or any accompanying materials that were originally included

Art & Collectibles

  • Must include any provided certificates of authenticity, grading or appraisal
  • Items must not be removed from sealed packaging


  • Items cannot appear washed or used
  • Items must have original tags
  • Sanitary lining cannot be removed from an undergarment
  • Item cannot be altered in any way
  • Item cannot be stained (dirt, makeup, food, etc.)

Home & Garden

  • Vacuum sealed products must remain vacuum sealed
  • Should be drained of any fuel or liquid
  • If assembled, the item should be dismantled before return

Software, Movies, Music & Games

  • Factory Seal must not be broken/opened

Sale items

  • Only regular priced items may be refunded, unfortunately, sale and used items cannot be refunded
  • See our money-back guarantee 


  • You will be responsible for paying for your own shipping costs for returning your item
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund
  • If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item
  • Our policy lasts 14 days from the time you received the order. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange
Submit a return request

14 Day Money Back Guarantee only on new items in our store

Restocking fees of up to 20% may apply