At Secondhand-Merchandise, we strive to provide high-quality secondhand merchandise and ensure customer satisfaction. We understand that sometimes a purchase may not meet your expectations. Therefore, we have outlined our Refund and Returns Policy to assist you in case you need to return or exchange an item.

1. Eligibility for Refunds and Returns:

   • You are eligible for a refund or return within 14 days from the date of purchase.
   • To be eligible, the item must be unused, in its original condition, and accompanied by the original receipt or proof of purchase.
   • Certain items, such as perishable goods, personalized items, or items marked as final sale, may not be eligible for refunds or returns. Please check the product description before making a purchase.

2. Refund Process:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
   • If your refund is rejected, we will provide a detailed explanation and discuss alternative solutions.

3. Return Process:

   • To initiate a return, please contact our customer service team at [email protected] to obtain a return Merchant Authorization (RMA) number.
   • Pack the item securely to prevent damage during transit, and include the original receipt or proof of purchase.
   • You will be responsible for the shipping costs associated with returning the item, unless the return is due to our error or a defective product.

4. Exchange Process:

   • If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange.
   • Exchanges are subject to availability. If the desired item is not available, we will process a refund instead.

5. Damaged or Defective Items:

   • In the unlikely event that you receive a damaged or defective item, please contact us immediately.
   • Provide detailed information and, if possible, include photographs of the damaged or defective item.
   • We will arrange for a replacement or offer a refund, including any shipping costs incurred.

6. Non-Compliance with Policy:

   • Secondhand-Merchandise reserves the right to refuse returns or refunds that do not comply with this policy.
   • Any items returned without prior authorization or not meeting the eligibility criteria will not be accepted and may be returned to the sender at their expense.

7. Please note: A 20% restocking fee will be charged for all returned sale items that are final sale and cannot be returned. The following items cannot be returned: lithium-ion batteries.

8. Contact Us:

   • If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact our customer service team at [email protected].

Please review this policy carefully before making a purchase. By shopping with us, you agree to abide by the terms outlined in this Refund and Returns Policy. Secondhand-Merchandise reserves the right to amend or update this policy at any time without prior notice.