Shipping and Delivery Policy

Effective Date: 3/18/2024

Thank you for shopping at Secondhand-Merchandise. This Shipping and Delivery Policy describes how we handle the shipping and delivery of orders placed on our website.

  1. Processing Time:

    • All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.

  2. Shipping Rates and Methods:

    • Shipping charges for your order will be calculated and displayed at checkout.
    • We offer the following shipping methods:
      • Standard Shipping: Delivery within 7 business days
      • Expedited Shipping: Delivery within 5 business days
    • Shipping rates and delivery times may vary depending on the shipping destination and selected shipping method.

  3. Shipping Destinations:

    • We currently ship to addresses within the United States. We do not ship to international addresses or P.O. boxes.

  4. Order Tracking:

    • Once your order has shipped, you will receive a shipment confirmation email containing tracking information. The tracking number will be active within 24 hours.

  5. Delivery Estimates:

    • Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on factors such as shipping destination, carrier delays, and inclement weather.

  6. Undeliverable Packages:

    • If a package is returned to us as undeliverable due to an incorrect address provided by the customer, refusal of delivery, or failure to pick up the package from a carrier facility, the customer will be responsible for any additional shipping charges incurred for reshipment.

  7. Lost or Stolen Packages:

    • We are not responsible for lost or stolen packages after delivery has been confirmed by the carrier. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim.

  8. Damaged Packages:

    • If you receive a damaged package, please contact us immediately. Provide detailed information and, if possible, include photographs of the damaged package and its contents. We will work with the carrier to resolve the issue as quickly as possible.

  9. Contact Us:

    • If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at [email protected].